topic Re: Payment in Get Support

Payment

hhillyard1960 — Tue, 22 Nov 2022 18:00:21 GMT

My payment is due and I can’t get signed into pay my bill

Re: Payment

hairbag1 — Tue, 22 Nov 2022 18:01:16 GMT

Dial 611 and you can pay that way...you'll need your PM pin number.

Re: Payment

Yummy — Tue, 22 Nov 2022 18:04:53 GMT

If you have credit card on file with PM, dial 611 and manually pay.

Why you cannot sign up? Incorrect password? Email not recognized?

If any of above is true, contact agent to reset your access.

- Send a private message to the CSA - agent by clicking Here

Re: Payment

hTideGnow — Tue, 22 Nov 2022 18:09:29 GMT

HI@hhillyard1960

you forgot your login or site problem?

If site problem, try clear cache and relaunch browser. Or try Private/Incognito mode

if you forgot the password, try Reset Password or open ticket with CS agent to have them reset it

If you worry not enough time, you can also go out and get a voucher and then load the voucher using *611

To open ticket with CS agent, please go to https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

BKNS27 — Wed, 23 Nov 2022 03:38:27 GMT

@hhillyard1960

You can pay with a voucher while a CS_Agent gets back to you.

You can purchase a voucher at these locations and dial 611 and enter the voucher number:

Re: Payment

hhillyard1960 — Wed, 23 Nov 2022 17:02:34 GMT

It’s saying my pin is wrong