topic Re: Minutes stuck at 53 in usage panel in Get Support

Minutes stuck at 53 in usage panel

chuckbeyer — Tue, 22 Nov 2022 17:43:12 GMT

Hello all . My minutes in usage panel was stuck at 53 minutes last month and upon renewal today it's still stick at 53 minutes. Data was renewed correctly. Any clues?

Re: Minutes stuck at 53 in usage panel

Outdoorsman — Tue, 22 Nov 2022 17:45:06 GMT

@chuckbeyer

hi you are probably looking at a cached /old version of your account try a different browser in private or incognito mode and sign back in

Re: Minutes stuck at 53 in usage panel

Yummy — Tue, 22 Nov 2022 17:45:33 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in. Click on little spinner refresh icons lower down.

Re: Minutes stuck at 53 in usage panel

computergeek541 — Tue, 22 Nov 2022 18:42:57 GMT

Re: Minutes stuck at 53 in usage panel

chuckbeyer — Tue, 22 Nov 2022 20:04:34 GMT

Thanks. That did it.