topic Re: Promotion not applied in Get Support

Promotion not applied

Lbilkey — Tue, 22 Nov 2022 17:36:03 GMT

I added 15gb for 40$ promotional plan and when my invoice was paid my plan was not switched.

Re: Promotion not applied

Quigley — Tue, 22 Nov 2022 17:38:56 GMT

@Lbilkey Try logging into your account using a browser in incognito mode.

Your probably looking at old cached information.

Re: Promotion not applied

Outdoorsman — Tue, 22 Nov 2022 17:41:03 GMT

@Lbilkey hi where you charged for the 40 dollar plan? if you were

first try a different browser in private or incognito mode if that doesn't update

ask a a service rep to help

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Promotion not applied

Lbilkey — Tue, 22 Nov 2022 17:41:51 GMT

Fortunately I used a fresh browser and session, the account shows the 5gb plan with the added promotion.

Re: Promotion not applied

Yummy — Tue, 22 Nov 2022 17:43:31 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in. Click on little spinner refresh icons lower down.

Re: Promotion not applied

Lbilkey — Tue, 22 Nov 2022 17:44:22 GMT

I've checked and confirmed this is not the issue

Re: Promotion not applied

Quigley — Tue, 22 Nov 2022 17:45:27 GMT

@Lbilkey Yes, but you should really use the browser in incognito or private mode, for it to show up. Try again please.