topic Re: fail in Get Support

fail

pucke — Tue, 22 Nov 2022 14:47:22 GMT

how am i able to send or receive pics which i cant

Re: fail

hTideGnow — Tue, 22 Nov 2022 14:48:58 GMT

HI @pucke if you are sending MMS, you need to have mobile data enabled (but it won't actually counted into your data bucket)

if you are sending iMessage or RCS, you need to have Mobile data or Wifi enabled and connected (and it will count into you data if you used Mobile Data)

Re: fail

Quigley — Tue, 22 Nov 2022 14:49:54 GMT

@pucke You have to make sure that your data is turned on.

Re: fail

Yummy — Tue, 22 Nov 2022 14:50:35 GMT

To send and receive MMS your DATA has to be on even though PM will not use your data allowance.

Re: fail

pucke — Tue, 22 Nov 2022 14:50:36 GMT

is on

Re: fail

darlicious — Tue, 22 Nov 2022 14:51:10 GMT

@pucke

Does your mobile data work?:What is the make and model of your phone? You may need to update your carrier profile/edit your APN.

Re: fail

will13am — Tue, 22 Nov 2022 14:55:05 GMT

@pucke , check out these help article on setting up the APN. This is likely to solve the problem.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Re: fail

pucke — Tue, 22 Nov 2022 15:06:55 GMT

thanks will worked just fine

Re: fail

HALIMACS — Tue, 22 Nov 2022 15:57:45 GMT

@pucke

Glad it worked.

Just remember to toggle your data off when not in use, unless you have restricted apps from using data when not in Wi-Fi zones.

You also may want to make sure your device's data assist programs (if applicable) are not running as it will use mobile data when Wi-Fi signals are weak.