topic Re: free sim card with CPO phone purchase? in Get Support

free sim card with CPO phone purchase?

Meowington — Tue, 22 Nov 2022 14:15:09 GMT

Hi everyone,

i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:

"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."

How can i get the sims card back, do i need to contact CSA and request for one back?

Meowington

Re: free sim card with CPO phone purchase?

Quigley — Tue, 22 Nov 2022 14:19:24 GMT

@Meowington You should have gotten a free sim card too. I did.

Ask a PM customer Support agent to send you one.

Re: free sim card with CPO phone purchase?

Outdoorsman — Tue, 22 Nov 2022 14:20:20 GMT

@Meowington hi yes you

need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: free sim card with CPO phone purchase?

computergeek541 — Tue, 22 Nov 2022 16:34:57 GMT

@Meowington

Was the SIM card in the cart during checkout? If it wasn't added, the shipping department wouldn't know to include it.

Re: free sim card with CPO phone purchase?

Quigley — Tue, 22 Nov 2022 16:39:15 GMT

@computergeek541 , @Meowington That's probably what happened, cus I had to go back and forth until the free sim card eventually showed up with the phone order