topic Re: activation in Get Support

activation

cjvg — Tue, 22 Nov 2022 03:20:20 GMT

activated account and paid for first month. public mobile will not come up on iPhone 11. previous provider was Telus through work. how on earth do e get public mobile to come up? have been turning phone off and on to reboot for 24 hours

Re: activation

JK8 — Tue, 22 Nov 2022 02:36:00 GMT

@cjvg

Did you port your number over? Did you try resetting network settings, reinstalling SIM card?

Try sim in another unlocked phone?

Re: activation

softech — Tue, 22 Nov 2022 02:36:13 GMT

@cjvg does it have an error "No Network" , "SIM not provisioned" or "No Sim"?

you tried the PM sim card on another phone?

it could be that the sim card was not provisioned properly. Open ticket with PM Support, It should be a quick fix, you just need to engage them via open ticket:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: activation

cjvg — Tue, 22 Nov 2022 03:07:59 GMT

Thanks I submitted a ticket. no error message just nothing. seems strange as payment went through

Re: activation

cjvg — Tue, 22 Nov 2022 03:08:37 GMT

we did port the number over. how do I reset in network settings? We have reinstalled SIM card a few times...

Re: activation

mystery905 — Tue, 22 Nov 2022 03:14:08 GMT

Because Public Mobile is part of Telus, if you are porting from Telus (or Koodo another sister company), a CS_agent needs to do the port manually.

Send a PM to CS_agent.

Re: activation

cjvg — Tue, 22 Nov 2022 03:17:50 GMT

OK that is. the problem, we need the CS_agent to port manually. how do I PM the CS agent?

Re: activation

cjvg — Tue, 22 Nov 2022 03:24:48 GMT

I did direct message customer service, thanks

Re: activation

JK8 — Tue, 22 Nov 2022 03:45:20 GMT

@cjvg

You mentioned that you ported your Telus number over.

Did you leave your Telus sim in your phone to receive the confirmation text from Telus to port your number out?