topic Re: US roaming package for $20 in Get Support

US roaming package for $20

BMusial — Tue, 22 Nov 2022 01:56:19 GMT

I just tried to purchase the $20 US roaming talk text package and checked my credit card and there are two pending payments for $22.60, can you please cancel one of them?

Re: US roaming package for $20

HALIMACS — Tue, 22 Nov 2022 01:58:35 GMT

@BMusial

It's very likely one of those pending charges will drop off, leaving only one charge to settle as an authorized charge.

Check your credit card transactions in a couple days to be certain.

Re: US roaming package for $20

hycm53 — Tue, 22 Nov 2022 01:58:25 GMT

@BMusial $22.60 is included 13% tax.

Re: US roaming package for $20

computergeek541 — Tue, 22 Nov 2022 01:58:43 GMT

@BMusial wrote:
I just tried to purchase the $20 US roaming talk text package and checked my credit card and there are two pending payments for $22.60, can you please cancel one of them?

Check if you actually have two add-ons in your account or if there is an extra balance in your Public Mobile account. Credit card companies can sometimes show duplicates that are actually the same transaction. I botch charges get posted, open a ticket and a ask a Public Mobile customer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: US roaming package for $20

hTideGnow — Tue, 22 Nov 2022 01:59:28 GMT

HI @BMusial as you said, they are just pending charges.

Clear browser cache and restart the browser. login to My Account again, and check the Payment page and see how many times PM charged you for the roaming add-on. If just once, no need to worry.

Re: US roaming package for $20

computergeek541 — Tue, 22 Nov 2022 01:59:40 GMT

@hycm53 wrote:
@BMusial $22.60 is included 13% tax.

The customer is concerned about a possible double charge.