topic Re: data usage/cost in Get Support

data usage/cost

guyc — Tue, 22 Nov 2022 01:24:43 GMT

paid $35 on 18th, added $15 after, almost out of data? $50 for 2 days?

Re: data usage/cost

Quigley — Tue, 22 Nov 2022 01:30:23 GMT

@guyc How do you know that you're out of data? Did you get a text from PM about your data or can't you log onto any websites anymore?

Re: data usage/cost

JK8 — Tue, 22 Nov 2022 01:32:00 GMT

@guyc

What plan are you on?

To see an accurate count of your data usage clear your browser cache and history and open a new browser in incognito. There is also the 15GB for $40 or $45 for 20 GB if you are burning through too much data. Make sure your apps are not using data in the background.

Re: data usage/cost

dust2dust — Tue, 22 Nov 2022 01:28:43 GMT

Click any little spinner refresh icons you see lower down to make sure you're seeing recent information. Or use private mode.

This is not pay as you go in case you're thinking adding money does anything. Adding money is only good for buying add-ons or for renewal.

Do you have a data limiter setting set on your phone?

Re: data usage/cost

hTideGnow — Tue, 22 Nov 2022 01:30:39 GMT

HI @guyc did you try to clear cache first and then restart browser to check the usage again?

or try to use Private/Incognito mode to check?

Re: data usage/cost

dabr — Tue, 22 Nov 2022 01:41:44 GMT

@guyc I'd agree with @JK8's suggestion, that you schedule a plan change (not immediate change) to either the $40/15GB or $45/20GB plan if you're needing to top up with extra data between renewals.