topic unregistered sim in Get Support

unregistered sim

GlennForward — Tue, 22 Nov 2022 00:15:40 GMT

Why is my phone suddenly saying that I have an unregistered sim when I have been using it and paying my bill? What caused this to happen? I was able to fix this by turning my phone off then back on again, but don't want this to happen again. What's going on?

Re: unregistered sim

HALIMACS — Tue, 22 Nov 2022 00:32:23 GMT

@GlennForward

Try taking out the SIM card and gently cleaning gold contacts with a soft eraser. (likely not issue, but maybe)

You might also try the SIM card in another device for awhile to see if problem occurs.

If problem recurs, contact CSA's who may be able to reprovision the SIM card to the network.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: unregistered sim

BKNS27 — Tue, 22 Nov 2022 04:13:38 GMT

@GlennForward

If you have another phone to try and see if it works on the other phone.

If it works, it could be your phone but suggest you contact a CS_Agent to be sure it is could be a backend issue.