topic Re: Top up in Get Support

Top up

Cat_ — Tue, 04 Jan 2022 19:51:24 GMT

I used up my data and I topped up my account. Although my payment went through 3-4 days ago, I still can't access my data. Please help!

Top up

Cat_ — Thu, 02 Nov 2017 03:00:02 GMT

I used up my data and I topped up my account. Although my payment went through 3-4 days ago, I still can't access my data. Please help!

Re: Top up

imm1304 — Thu, 02 Nov 2017 03:05:06 GMT

Hi @Cat_!

Check in selfserve, the money you topped up is probably sitting as "Available funds". If not, do you see the data add-on listed under "My Add-ons"?

The add-on purchasing system in selfserve is broken for the last few days. If you see your money as available funds in selfserve, just dial 611 and buy the add-on you want using the automated system. If the money has been used to buy the add-on already and you have no access to data, you will have to send a private message to @CS_Agent to get help. Provide them with your public mobile number and one of the mods will take a look.

Re: Top up

mimmo — Thu, 02 Nov 2017 03:24:48 GMT

Depending on your plan and needs you might want to ask the mods to renew your plan early instead of buying the addon

Re: Top up

passiveegg — Thu, 02 Nov 2017 03:32:24 GMT

you may have chosen to make your additional data to start from next period. there is an option that begins your data immediately. please do check on your self serve or ask the moderator to make sure.

Re: Top up

will13am — Thu, 02 Nov 2017 03:41:34 GMT

@Cat_, what did you use the top up for, to buy an addon or to start a new plan immediately? It is hard to tell. As already mentioned, addon purchases may not go through on the self serve as there is a major bug in the system. If you want to renew the plan immediately, it would be best to ask the moderator team to do that for you.