topic Re: Picture messaging not working in Get Support

Picture messaging not working

b1791 — Tue, 04 Jan 2022 19:51:24 GMT

I've never been able to send or receive pic messages with PM, but I could with Koodo. My daughter set my APN as per the instructions here and my data is on. Ive tried my sim in another phone and it still doesn't work. Anything else I can try?

Re: Picture messaging not working

Luddite — Mon, 18 Jul 2016 20:16:22 GMT

Just to be sure, log into your self serve account and see if you have texting in your plan.

If so, since the same problem occurred with the sim in another phone texting has not been added. @Shazia_K?

Re: Picture messaging not working

Shazia_K — Mon, 18 Jul 2016 20:19:54 GMT

@b1791,

I'm sorry to hear about this,

Would you be able to send me your Public Mobile phone number via private message? I will gladly assist you further.

Thanks,

Shazia

Re: Picture messaging not working

b1791 — Mon, 18 Jul 2016 20:21:12 GMT

I have international texting and text all the time. Just can't send or receive picture messages.

Re: Picture messaging not working

Luddite — Mon, 18 Jul 2016 20:23:51 GMT

What's the make & model of your phone?

Re: Picture messaging not working

b1791 — Mon, 18 Jul 2016 20:28:30 GMT

My phone is an HTC 320. My daughters phone is an LG G3

Re: Picture messaging not working

Luddite — Mon, 18 Jul 2016 20:39:21 GMT

I saw an issue like this caused by the phone resrticting the size of images. However, given that regular texting is working and that the same error occured in a second phone, I think it's something Shazia will need to address.

Keep us posted.

Good luck.

Re: Picture messaging not working

Shazia_K — Mon, 18 Jul 2016 20:41:53 GMT

@b1791,

Can you send us a screenshot of your APN settings?

Thanks,

Shazia

Re: Picture messaging not working

b1791 — Mon, 18 Jul 2016 23:51:22 GMT

Here it is.

Re: Picture messaging not working

b1791 — Mon, 18 Jul 2016 23:52:34 GMT

Re: Picture messaging not working

imm1304 — Tue, 19 Jul 2016 00:08:49 GMT

Hi @b1791!

I can see from the image you attached that your MMS settings are not fully filled in.

The MMSC line is not supposed to be blank.

Please click on the link belove and compare your APN settings to the ones on that page, fill in the missing lines and save. Reboot. You should be able to send/receive MMS after that.

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

Re: Picture messaging not working

b1791 — Tue, 19 Jul 2016 01:07:41 GMT

I originally had this there and that didn't work either

http://aliasredirect.net/proxy/mb/mmsc

Re: Picture messaging not working

Shazia_K — Tue, 19 Jul 2016 13:12:01 GMT

@b1791,

Can you please delete your current APN and set them back as per the link @imm1304 sent you?

Thanks,

Shazia

Re: Picture messaging not working

imm1304 — Tue, 19 Jul 2016 15:54:30 GMT

@b1791, some people have reported success by entering the following:

APN Type: default,mms,supl

Also, you must be on the data network and not on wifi when you send a test mms. Hope this helps.

Re: Picture messaging not working

b1791 — Tue, 19 Jul 2016 20:33:56 GMT

@imm1304 Your suggestion of changing the APN Type setting worked. Thank you!

Re: Picture messaging not working

Shazia_K — Tue, 19 Jul 2016 20:37:57 GMT

@imm1304,

You rock as always!!!!

Re: Picture messaging not working

imm1304 — Wed, 20 Jul 2016 01:39:59 GMT

You're welcome @b1791!

Hope you enjoy your PM service and see you around the community.

Thanks super @Shazia_K!

We have the best moderators we could ask for 🙂

Re: Picture messaging not working

dcolb566 — Wed, 20 Jul 2016 11:04:20 GMT

I had the same problem. Solution- Make sure your data is turned on. To receive a picture message it has to have data or it will not come through . I like to save my data for something important so I turn my data off. When i receive a picture message or want to use data i turn back on.

Re: Picture messaging not working

b1791 — Tue, 02 Aug 2016 17:01:35 GMT

It seems my picture messaging has stopped working again. I have not changed any settings, my data is on, I've restarted my phone and I've only used 3mg of my 1gb of data. Any ideas what else I can try?

Re: Picture messaging not working

chrisgordey — Mon, 22 Apr 2019 16:03:55 GMT

This method still works fyi. Just saved me with my difficult setup of the zenfone 4 max after Android update. Picture messaging is now working with these added settings.

Cheers