topic Re: 15GB 40$ Text Sms Offer in Get Support

15GB 40$ Text Sms Offer

Dawn24 — Mon, 21 Nov 2022 22:07:24 GMT

I agreed to the SMS offer 15GB $40 Offer on SMS . My plan did not update at the renewal date 2 weeks later??

Re: 15GB 40$ Text Sms Offer

softech — Mon, 21 Nov 2022 22:11:17 GMT

You could be reading cached info and not the correct one

please use Incognito mode to login My Account again. check if the Plan info is correct (new plan) and check Payment history to see if PM took the new plan charge

Re: 15GB 40$ Text Sms Offer

walker1 — Mon, 21 Nov 2022 22:12:54 GMT

@Dawn24 Trying to change to that new plan, by replying to that text may not have worked, but check your account again, by logging into your account using a different browser in incognito mode and try using a computer instead.

Re: 15GB 40$ Text Sms Offer

Clau5550 — Mon, 21 Nov 2022 22:16:00 GMT

I’ve seen other people have this problem and what seems to work most often is to clear your cache and use a different web browser.

Re: 15GB 40$ Text Sms Offer

Dawn24 — Mon, 21 Nov 2022 22:47:57 GMT

Did this but no change? Still the old ...

Re: 15GB 40$ Text Sms Offer

dust2dust — Mon, 21 Nov 2022 23:11:02 GMT

I think it was a clever idea the company tried but it failed in its execution. I don't think I've read of any instances where it worked. If you paid the same amount as your previous plan rather than the new amount then just manually select the new plan and set it for your next renewal.

Re: 15GB 40$ Text Sms Offer

JL9 — Tue, 22 Nov 2022 03:01:44 GMT

Yeah a lot of ppl ran into this if you just manually change it on your computer through your self serve it should go off without a hitch