topic Re: 3G vs 4G in Get Support

3G vs 4G

rossputin — Mon, 21 Nov 2022 21:50:52 GMT

Changed to the new 4G/12 GB plan almost 2 weeks ago.

On a brief call and noticed it said 3G. Should this concern me?

iPhone 12

Re: 3G vs 4G

Metal1967 — Mon, 21 Nov 2022 21:51:24 GMT

@rossputin Depends on your phone settings.. if you purchased 4 g from PM you’ll get 4g

Re: 3G vs 4G

walker1 — Mon, 21 Nov 2022 21:55:27 GMT

@rossputin Nothing to worry about. Just change settings in your phone to choose the network automatically . Don't manually choose 3g or 4G.

Even with a 4G plan, calls still use the 3G network as before your switch of plan.

Re: 3G vs 4G

softech — Mon, 21 Nov 2022 22:06:27 GMT

@rossputin

you sure you changed the Preferred network to 4G ?

If it shows 3G on the network, it is not problem with 3G speed plan or 4G speed as 3G speed plan can use LTE/4G network as well, it just will run slower on 4G network if you have a 3G speed plan

I suggest you to check it in different area. It could be a local network issue

Also, make sure when you are checking the signal, you are not on a call. Even with 4G speed plan, voice still use 3G and you will see this when you are on a voice call

Re: 3G vs 4G

Outdoorsman — Mon, 21 Nov 2022 21:54:46 GMT

@rossputin hi it is my understanding that it switches to 3g to make a phone call

Re: 3G vs 4G

gpixel — Mon, 21 Nov 2022 22:01:26 GMT

@rossputin

voice on PM uses 3g. we don't have volte...