topic Re: changed provider in Get Support

changed provider

lbonnar — Mon, 21 Nov 2022 21:33:14 GMT

I changed Sim card to a different provider and am still getting charged by public

Re: changed provider

softech — Mon, 21 Nov 2022 21:35:44 GMT

did you properly port out your number?

if you did, the account would have been closed and it was PM's system problem, you can open ticket with them and ask for money back

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

However, if you didn't request porting, then you have the responsibility to stop Pre-Authorized payments. Did you do that? If not, login to My Account, and go to Payment page , Manage Payment Method and disable it now

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: changed provider

walker1 — Mon, 21 Nov 2022 21:43:13 GMT

@lbonnar Sorry to hear that. That happens sometimes. You'll have to get help with that from a Public Mobile Support Rep..

Use the Chat. Bot Simon to get a service ticket or send a private message to CS_Agent