topic Re: forgot email registered with the number in Get Support

forgot email registered with the number

bestphonemango — Mon, 21 Nov 2022 16:45:16 GMT

Re: forgot email registered with the number

Meow — Mon, 21 Nov 2022 16:45:43 GMT

Contact agent to assist you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: forgot email registered with the number

Outdoorsman — Mon, 21 Nov 2022 16:48:16 GMT

@bestphonemango

to reset password or change/ account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: forgot email registered with the number

hTideGnow — Mon, 21 Nov 2022 16:52:14 GMT

HI @bestphonemango can you try to use Forgot Password there first? Enter the email address, or anyone you might have used. If you receive the password reset email, then you found the email address used and can reset the password

or you can also open ticket with PM CS agent and have them to check for you and arrange password reset

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437