topic Re: Changing my email in Get Support

Changing my email

Clau5550 — Mon, 21 Nov 2022 01:56:37 GMT

Is there a way to change the email address I have linked with my public mobile account?

Re: Changing my email

softech — Mon, 21 Nov 2022 02:01:23 GMT

@Clau5550 you cannot change your email address for My Account yourself. You have to open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Just in case you also need to change email on Community account here, you can do it yourself here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

Re: Changing my email

JK8 — Mon, 21 Nov 2022 02:00:22 GMT

@Clau5550

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Changing my email

Clau5550 — Mon, 21 Nov 2022 02:01:16 GMT

Thank you so much