topic Re: Incoming calls in Get Support

Incoming calls

Hmc — Mon, 21 Nov 2022 00:32:50 GMT

Incoming calls go straight to voicemail.

outgoing ok

text ok

Re: Incoming calls

Metal1967 — Mon, 21 Nov 2022 00:34:17 GMT

@Hmc Did you just port into PM?

Re: Incoming calls

HALIMACS — Mon, 21 Nov 2022 00:36:28 GMT

@Hmc

If you DIDN'T just port here, try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: Incoming calls

HALIMACS — Mon, 21 Nov 2022 00:47:58 GMT

@Hmc

If you DID JUST PORT here from another provider, did you respond "YES" to the port authorization request whilst leaving your old provider SIM card in your device?

If no, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to leave the old provider SIM card in until you get the text from them, reply YES, then put the Public Mobile SIM card in the device, and you should be good to go. You may need to reboot your device to get things going.

Re: Incoming calls

hTideGnow — Mon, 21 Nov 2022 00:50:13 GMT

HI @Hmc you have to confirm if you are new to PM and if you requested porting

Just worry the porting was not completed

Even it is completed, let us know what brand and model is your phone. it could be the reason too

Re: Incoming calls

Hmc — Mon, 21 Nov 2022 01:05:21 GMT

Yes

Re: Incoming calls

Metal1967 — Mon, 21 Nov 2022 01:09:08 GMT

@Hmc Check out the second reply from @HALIMACS

Re: Incoming calls

hTideGnow — Mon, 21 Nov 2022 01:09:55 GMT

@Hmc

so, you ported? then it could be porting now completed. Did you get a text from the old carrier and reply YES?

I will message you PM porting team , you can call them and they can walk you through what to do from here. Check your Community inbox