topic Re: My home page in Get Support

My home page

Belliveau2022 — Sun, 20 Nov 2022 17:35:49 GMT

Every time I sign into my page I get a message saying error 404 maintenance or 401. I’m not sure. It’s just very frustrating. That I cannot get on my page. I would like to speak to somebody about this please or I’m going somewhere else for my service. My son has the same payment plan on his phone and he has no issues. Like I said, I would like to speak with somebody…..

Re: My home page

softech — Sun, 20 Nov 2022 17:36:39 GMT

@Belliveau2022 My Account has big cache issue

Try to login using incognito mode and see if it works

Re: My home page

Metal1967 — Sun, 20 Nov 2022 17:36:55 GMT

@Belliveau2022 @Try using incognito mode

Re: My home page

Belliveau2022 — Sun, 20 Nov 2022 17:38:10 GMT

I have no idea how do that… like I said I would to SPEAK to someone

Re: My home page

Belliveau2022 — Sun, 20 Nov 2022 17:39:13 GMT

There must be a phone number I can call

Re: My home page

BKNS27 — Sun, 20 Nov 2022 17:39:44 GMT

@Belliveau2022

I tried login just now and I get an error message too.

Looks like the site is down again.

Re: My home page

Metal1967 — Sun, 20 Nov 2022 17:39:45 GMT

@Belliveau2022 @There is no voice help here.. all online

Re: My home page

softech — Sun, 20 Nov 2022 17:40:22 GMT

@Belliveau2022 PM Support is all online, they don't have number to call

So, are you using Chrome on your mobile or desktop?

With Chrome on mobile, click on the 3 dot and the click New Incognito tab to open the Incognito mode. Then login My Account form that Inocgnito mode

on desktop click, something similar, click the 3 dots on top right, then New Incognito windows

Re: My home page

Belliveau2022 — Sun, 20 Nov 2022 17:40:34 GMT

Oh how is I fix it…

Re: My home page

Belliveau2022 — Sun, 20 Nov 2022 17:44:28 GMT

I should say how do you fix it

Re: My home page

Metal1967 — Sun, 20 Nov 2022 17:45:59 GMT

@Belliveau2022 Look up above 3 replies.. @softech gave instructions

Re: My home page

Somebi — Mon, 21 Nov 2022 08:02:55 GMT

Incognito mode, clearing cache did not work for me. This is such a problem

Re: My home page

Belliveau2022 — Mon, 28 Nov 2022 10:56:36 GMT