topic Re: Unexpected Data Plan Change? in Get Support

Unexpected Data Plan Change?

astroveg — Wed, 08 Feb 2023 11:56:15 GMT

I am on the 25 $ plan, have been for last two years or so, and I always had 1 or 1.5G but last month they dropped it to 1024mb.. Surely this is an error? I only noticed today I thought the phone was just glitching connecting to the network.

Re: Unexpected Data Plan Change?

HALIMACS — Sun, 20 Nov 2022 14:39:51 GMT

Hi @astroveg

1GB is equivalent to 1024 MB.

They display it as MB so they can display amounts used and remaining more easily.

Re: Unexpected Data Plan Change?

dust2dust — Sun, 20 Nov 2022 14:45:02 GMT

That plan used to show as 500+500 when autopay was on. Now it's just 1gb or 1024mb.

Re: Unexpected Data Plan Change?

astroveg — Sun, 20 Nov 2022 14:47:08 GMT

Okay thanks! I just woke up not really thinking.. then there is something wrong because I havent used my data in a few weeks and I get a text saying I used 75%of my data a few days into my new cycle..

Re: Unexpected Data Plan Change?

HALIMACS — Sun, 20 Nov 2022 14:48:21 GMT

Indeed.

I have wondered (and am not interested in being the guinea pig) if the simple act of removing auto-pay from that plan would indeed lower the allotment to 500MB, given it does not on the 250MB plan.

Re: Unexpected Data Plan Change?

HALIMACS — Sun, 20 Nov 2022 14:50:11 GMT

@astroveg

Those SMS text reminders of data used/remaining are useless.

Don't rely on them.

Rely on the self-serve page for data usage. Before doing so, make sure to click the little refresher icon to ensure you're not viewing a cached version of the page.

Re: Unexpected Data Plan Change?

astroveg — Sun, 20 Nov 2022 14:53:06 GMT

Oh okay, thanks so much for your help. I think you are right the reminder text is in error!!

Re: Unexpected Data Plan Change?

HALIMACS — Sun, 20 Nov 2022 14:54:42 GMT

Those reminder SMS's seem to get thrown into disarray when one has bonus or other added data to their regular plan data.

I never rely on them.

Also, make sure your device doesn't have a 'data limiter' set such that your device limits or prevents data use beyond a certain user-defined threshold. Some folks have found they have had this enabled and thought they ran out of data.