topic Re: Plan cycle date changed in Get Support

Plan cycle date changed

Leo010 — Sun, 20 Nov 2022 07:28:38 GMT

My plan cycle date used to be 16th of every month but last week when I logged in to my account my plan cycle date started showing as 9th. How do I get this fixed?

Re: Plan cycle date changed

Leo010 — Sun, 20 Nov 2022 07:36:08 GMT

I think I may have figured out the reason. Looks like public mobile has a 30 day cycle so over time the plan cycle date changed when it's a 31 day month

Re: Plan cycle date changed

ottawa — Sun, 20 Nov 2022 07:38:38 GMT

Did you recently change your plan (including, I think, from 5GB/$40 to 15GB/$40)?

If yes, is it possible you selected to change immediately, rather than "change at next renewal"?

Re: Plan cycle date changed

Leo010 — Sun, 20 Nov 2022 07:47:21 GMT

No I did not change my plan.

Though I did notice that under My Account the data usage for the current cycle is only showing as 4mb which is my approx usage in the last 3 days as per usage history. However I have used up my 1GB limit since 9th Nov which is can see in my usage history and as a result I has to purchase an add on. I am just not sure why the usage amount is so low on the main My account page.

Re: Plan cycle date changed

HALIMACS — Sun, 20 Nov 2022 13:33:56 GMT

@Leo010 wrote:
No I did not change my plan.
Though I did notice that under My Account the data usage for the current cycle is only showing as 4mb which is my approx usage in the last 3 days as per usage history. However I have used up my 1GB limit since 9th Nov which is can see in my usage history and as a result I has to purchase an add on. I am just not sure why the usage amount is so low on the main My account page.

@Leo010

If you certainly didn't process a plan change, then yes, the cycle renewal dates fall 1/2 a day back (on average) each month due to the 30-day cycle periods.

As far as seeing usage history for data consumption, it's advisable to click the little refresher icons when first logging into the self-serve page to ensure one is viewing an up-to-date version of the information. Not doing so may yield a cached version with outdated information.

Re: Plan cycle date changed

computergeek541 — Sun, 20 Nov 2022 15:59:08 GMT

Re: Plan cycle date changed

hTideGnow — Sun, 20 Nov 2022 16:01:38 GMT

hi @Leo010 PM is probably the only one carrier using 30 days cycle

Your cycle date WILL shift and won't stays 16th all the time

You "lost" a day after a 31 days month.

But luckily , you "gain" back 2 days after February