topic Re: Login not available in Get Support

Login not available

cassieautumn — Sun, 20 Nov 2022 04:01:40 GMT

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

Re: Login not available

walker1 — Sun, 20 Nov 2022 04:03:11 GMT

@cassieautumn Try logging into your account using a browser in incognito mode and try using a computer instead.

Re: Login not available

softech — Sun, 20 Nov 2022 04:03:20 GMT

@cassieautumn

I can login without problem

are you using bookmarked link?

Try using this https://selfserve.publicmobile.ca/ using Incognito mode or try on another browser and see how it goes

Re: Login not available

cassieautumn — Sun, 20 Nov 2022 04:38:28 GMT

Thank you. Neither worked for me. I kept getting this message saying "page expired ,

The page you are trying to access is no longer available.". So strange.

Re: Login not available

softech — Wed, 26 Apr 2023 13:37:59 GMT

@cassieautumn

Were you using browser with saved password?

The issue was that you clicked login and the browser also automatic login, so there were 2 attempts to login at the same time.

To avoid the error, once you selected the saved credentials, DO NOT click the Login button, wait and let the browser to login automatically for you instead

or try to click Back, then refresh and then login again

Re: Login not available

cassieautumn — Sun, 20 Nov 2022 07:59:20 GMT

Thank you this worked! 🙂