topic Re: hotspot actviation in Get Support

hotspot actviation

guyc — Sat, 19 Nov 2022 19:47:34 GMT

I was on a basic $15/m plan. I moved, and had to get wifi. I was told I had to upgrade my account which I did to the $35/m plan that was recommended. When I tried to activate hotspot I was told to contact Telus. After being on hold for mmore than an hour, they said they couldn't access my account, and to contact Public Community

Re: hotspot actviation

computergeek541 — Sat, 19 Nov 2022 19:50:07 GMT

There is no restriction on hotspot. I believe that some iPhones show a message to contact the carrier, but this is a device issue.

Re: hotspot actviation

hTideGnow — Fri, 17 Feb 2023 13:36:16 GMT

Hi @guyc do you still have data left?

PM does not restrict hotspot

Try reboot phone again and enable it. I remember there was a post before and all it missed was a one more reboot

if that does not helps, check if you disabled Data Saver and Power Saver

Also check and post your current APN settings here and maybe we can confirm if it is correctly set

Re: hotspot actviation

DDM69 — Sat, 19 Nov 2022 21:11:52 GMT

Calling Telus will not help with Public Mobile issues. You need to ask for help on the community or contact a moderator for resolution.

Re: hotspot actviation

BKNS27 — Sun, 20 Nov 2022 02:56:34 GMT

@guyc

Free wifi hotspot from #Telus or Shaw Go Wifi just requires your email address.

The other option is to purchase data Add-ons for $5 for 200mb or $15 for 1gb.

All these options are your lowest options on the $15.