topic Re: 4G Plan for $40 / 15 GB Problem in Get Support

4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:09:22 GMT

Hi,

I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.

Does anyone know how to get the phone to sync with the new 4G speed?

On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't a problem.

Thank you for your help.

Re: 4G Plan for $40 / 15 GB Problem

computergeek541 — Sun, 20 Nov 2022 01:12:08 GMT

@agora wrote:
I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.
Does anyone know how to get the phone to sync with the new 4G speed?
On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't a problem.

All plans use the same network types. The difference is only speed. If your phone says that you're connected to a 3g network, that means that there is either no LTE servcie in that area or your phone has been manually set to only connect to 3g networks, or that the phone isn't comaptible with LTE. If you're simply referring to the speed, it takes up to 48 hours for the faster speed to take effect.

Re: 4G Plan for $40 / 15 GB Problem

hairbag1 — Sun, 20 Nov 2022 01:13:54 GMT

In the past, did you manually select 3G in phone settings ?

Open phone settings / Cellular Data Options / Voice & Data ...make sure LTE is selected.

Re: 4G Plan for $40 / 15 GB Problem

mystery905 — Sun, 20 Nov 2022 01:14:12 GMT

One thing you can try is to turn off, then turn on your phone (re-boot).

Re: 4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:15:05 GMT

Thank you. So LTE means 4G and if the phone indicates LTE then I'm on 4G?

Re: 4G Plan for $40 / 15 GB Problem

walker1 — Sun, 20 Nov 2022 01:16:29 GMT

@agora Yup that's correct

Re: 4G Plan for $40 / 15 GB Problem

computergeek541 — Sun, 20 Nov 2022 01:18:54 GMT

@agora wrote:
Thank you. So LTE means 4G and if the phone indicates LTE then I'm on 4G?

The phone indicating that you're connecting to a certain network type isn't an indication that the speeds have been increased yet. You can connect to the LTE network even on a 3g plan.

Re: 4G Plan for $40 / 15 GB Problem

hTideGnow — Sun, 20 Nov 2022 01:19:44 GMT

Hi @agora yes LTE is 4G

LTE is more a technical term while 4G just means the 4th Generation of Mobile

Re: 4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:20:02 GMT

Thank you!

Re: 4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:20:40 GMT

Thank you for your help!

Re: 4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:20:55 GMT

Got it. Thank you!

Re: 4G Plan for $40 / 15 GB Problem

agora — Sun, 20 Nov 2022 01:21:26 GMT

Ok, I get it. Thank you!

Re: 4G Plan for $40 / 15 GB Problem

mystery905 — Sun, 20 Nov 2022 03:53:21 GMT

What does LTE+ mean then? This is on a Samsung S20FE

Re: 4G Plan for $40 / 15 GB Problem

cellphoneuser1 — Sun, 20 Nov 2022 05:00:58 GMT

@mystery905 wrote:
What does LTE+ mean then? This is on a Samsung S20FE

That's LTE Advanced. That type can do faster speed but Public throttles it down to 100Mbps.

Re: 4G Plan for $40 / 15 GB Problem

softech — Sun, 20 Nov 2022 05:07:50 GMT

@mystery905 wrote:
What does LTE+ mean then? This is on a Samsung S20FE

https://commsbrief.com/what-are-the-lte-and-lte-symbols-on-my-phone/#:~:text=LTE%20stands%20for%20Long%20Term,speed%20of%2060%2D80%20Mbps.