I need a PUK code to unlock my SIM

Yonkey — Sat, 19 Nov 2022 23:25:51 GMT

Can you contact me about providing PUK code to unlock my sim?

Re: I need a PUK code to unlock my SIM

Quigley — Sat, 19 Nov 2022 23:34:12 GMT

@Yonkey Sorry you'll have to get that from a PM customer service agent.

To get a hold of a customer service agent either use the Chat Bot Simon to get a service ticket or send a private message to CS_Agent

It's your choice.

softech — Sat, 19 Nov 2022 23:30:38 GMT

@Yonkey what was the exact error? there are different PUK errors and need to be dealt with differently

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)