topic Logging into account in Get Support

Logging into account

Holly4 — Sat, 19 Nov 2022 21:28:00 GMT

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.

Re: Logging into account

Outdoorsman — Sat, 19 Nov 2022 21:31:52 GMT

@Holly4hi try using a different browser in private or incognito mode try to log in again if that doesn't work

to reset account password/ email you need the help of a service rep if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Logging into account

hTideGnow — Sat, 19 Nov 2022 21:32:07 GMT

Hi @Holly4

try clearing cache and restart browser

Or try to use Private or Incognito browser mode

Or try on another device

and when you try this time, use the newest password you just reset to

Re: Logging into account

Joooo — Sun, 20 Nov 2022 00:47:10 GMT

I am having the same problem with the message unauthorized

Re: Logging into account

dust2dust — Sun, 20 Nov 2022 00:56:53 GMT

@Joooo- I think I just had the same thing. I refreshed the page and it went back to login and then I was able to login as normal.

Re: Logging into account

Mf9690 — Sun, 20 Nov 2022 02:11:08 GMT

You are not alone I have been trying to access my account for over 2 months changed the password 100 times now it started saying no such email I tryed everything and every suggestion they given and that chatbot is useless I think it's time to change carriers