topic Re: Can't Add Data Add-ON? in Get Support

Can't Add Data Add-ON?

frenchy93 — Tue, 04 Jan 2022 19:51:06 GMT

I've done this quite a few times, but this time I'm getting some sort of error. I put 30$ on my account and when I go to purchase the 1gb data add-on it says this:

ValidateAndUpdateOptions/Provisioning_14

Still shows $30 in the account and still no data.

Re: Can't Add Data Add-ON?

NDesai — Wed, 01 Nov 2017 17:57:00 GMT

Dial 611 from your phone to purchase the add-on. You will need to provide your pin number for verification.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 17:58:00 GMT

After posting this I realise I am about the 1000th person to post this. I sent a message to a moderator! Thank you!

Re: Can't Add Data Add-ON?

mimmo — Wed, 01 Nov 2017 18:03:59 GMT

@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 18:12:40 GMT

Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?

@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

Re: Can't Add Data Add-ON?

wetcoaster — Wed, 01 Nov 2017 18:19:04 GMT

@frenchy93 wrote:
Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?
@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

@frenchy93

If you run out of data on a regular basis and want to change to a bigger data plan you can do so right now in your self serve account, doing an immediate plan change. You will need to pay for the new plan and will loose any data etc remaining on your previous plan.

If you have just bought the data add-on and want to use that until your renewal date, you can do a future dated plan change.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 18:21:46 GMT

Oh my L

@wetcoaster wrote:
@frenchy93 wrote:
Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?
@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

@frenchy93
If you run out of data on a regular basis and want to change to a bigger data plan you can do so right now in your self serve account, doing an immediate plan change. You will need to pay for the new plan and will loose any data etc remaining on your previous plan.
If you have just bought the data add-on and want to use that until your renewal date, you can do a future dated plan change.

Good lord, now the plan changing site is down hahaha

Sorry! We are having trouble with this page. Please try again later.

Re: Can't Add Data Add-ON?

will13am — Wed, 01 Nov 2017 18:27:21 GMT

Let the moderator team do the heavy lifting. They are better equipped to bypass the system bugs. I tried buying an addon last night through the self serve portal and it just would not go. The moderator team completed the transaction for me this morning painlessly. Anyway, the moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't Add Data Add-ON?

wetcoaster — Wed, 01 Nov 2017 18:28:52 GMT

@frenchy93 wrote:
Oh my L
@wetcoaster wrote:
@frenchy93 wrote:
Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?
@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

@frenchy93
If you run out of data on a regular basis and want to change to a bigger data plan you can do so right now in your self serve account, doing an immediate plan change. You will need to pay for the new plan and will loose any data etc remaining on your previous plan.
If you have just bought the data add-on and want to use that until your renewal date, you can do a future dated plan change.
Good lord, now the plan changing site is down hahaha

Sorry! We are having trouble with this page. Please try again later.

We jinxed it! 😉

Have you tried incognito mode or a different browser?

If everything else fails it might be time to use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 18:33:21 GMT

@wetcoaster wrote:
@frenchy93 wrote:
Oh my L
@wetcoaster wrote:
@frenchy93 wrote:
Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?
@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

@frenchy93
If you run out of data on a regular basis and want to change to a bigger data plan you can do so right now in your self serve account, doing an immediate plan change. You will need to pay for the new plan and will loose any data etc remaining on your previous plan.
If you have just bought the data add-on and want to use that until your renewal date, you can do a future dated plan change.
Good lord, now the plan changing site is down hahaha

Sorry! We are having trouble with this page. Please try again later.
We jinxed it! 😉

Have you tried incognito mode or a different browser?

If everything else fails it might be time to use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Wow, changed to incognito and the site worked.

Only issue is, it wont let me change to a new plan until the next billing date.

Re: Can't Add Data Add-ON?

NDesai — Wed, 01 Nov 2017 18:41:16 GMT

@frenchy93 You cannot renew early yourself from self-serve. You need to contact mod to renew your plan early.

Re: Can't Add Data Add-ON?

wetcoaster — Wed, 01 Nov 2017 18:42:47 GMT

@frenchy93 wrote:
@wetcoaster wrote:
@frenchy93 wrote:
Oh my L
@wetcoaster wrote:
@frenchy93 wrote:
Oh I can do that? My plan expires on November 13th and I just changed my plan to more data anyways?
@mimmo wrote:
@frenchy93 depending on your plan it might be better to to ask teh mods to renew your plan early rather than getting a data addon.

@frenchy93
If you run out of data on a regular basis and want to change to a bigger data plan you can do so right now in your self serve account, doing an immediate plan change. You will need to pay for the new plan and will loose any data etc remaining on your previous plan.
If you have just bought the data add-on and want to use that until your renewal date, you can do a future dated plan change.
Good lord, now the plan changing site is down hahaha

Sorry! We are having trouble with this page. Please try again later.
We jinxed it! 😉

Have you tried incognito mode or a different browser?

If everything else fails it might be time to use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452
Wow, changed to incognito and the site worked.

Only issue is, it wont let me change to a new plan until the next billing date.

Hm, what happens if you are manually topping up the needed amount and then try to change the plan.

I've not been in the situation, just trying to think of options... Or just go ahead and contact the mods, they'll sort things out for you.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 18:43:40 GMT

I have no idea what I just did to my account but I added a bunch of money too it, I'm going to the moderators now.

Re: Can't Add Data Add-ON?

wetcoaster — Wed, 01 Nov 2017 18:46:37 GMT

@NDesai wrote:
@frenchy93 You cannot renew early yourself from self-serve. You need to contact mod to renew your plan early.

My understanding was that @frenchy93 wanted to change to a bigger data plan. But if they are just trying to renew the existing plan then that would explain the impossibility to renew right now.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 18:47:49 GMT

@wetcoaster wrote:
@NDesai wrote:
@frenchy93 You cannot renew early yourself from self-serve. You need to contact mod to renew your plan early.
My understanding was that @frenchy93 wanted to change to a bigger data plan. But if they are just trying to renew the existing plan then that would explain the impossibility to renew right now.

Correct,

Going to a bigger one with more data.

Re: Can't Add Data Add-ON?

NDesai — Wed, 01 Nov 2017 19:12:20 GMT

@frenchy93 wrote:
@wetcoaster wrote:
@NDesai wrote:
@frenchy93 You cannot renew early yourself from self-serve. You need to contact mod to renew your plan early.
My understanding was that @frenchy93 wanted to change to a bigger data plan. But if they are just trying to renew the existing plan then that would explain the impossibility to renew right now.
Correct,
Going to a bigger one with more data.

In that case, you can pick the plan you want and click Change Now.

Re: Can't Add Data Add-ON?

frenchy93 — Wed, 01 Nov 2017 19:23:49 GMT

I hit change now and nothing happened haha.