topic Re: Cancel service and refund in Get Support

Cancel service and refund

Bacontaz — Sat, 19 Nov 2022 18:18:43 GMT

I need to cancel service and need a refund as I don’t need the service no more as I am with different company

Re: Cancel service and refund

DDM69 — Sat, 19 Nov 2022 18:20:45 GMT

Public is a prepaid service. There are no refunds.

Re: Cancel service and refund

Meow — Sat, 19 Nov 2022 18:20:54 GMT

PM does not provide refunds for cancelled services.

Options to cancel account:

- PORTing/transferring your number to other provider cancels your PM account immediately.

- Disable autopay/pre-authorized payment

- Ask agent to Remove credit card info to avoid accidental charges by PM.

Your account will be suspended due to no payment at your next renewal date. 90 days after suspension, your account will be deleted. You have 90 days to change your mind by paying to reactivate your account.

- To stop service immediately, select lost/stolen phone.

Re: Cancel service and refund

Outdoorsman — Sat, 19 Nov 2022 18:23:54 GMT

@Bacontaz hi Public is a prepaid service there are no refunds for unused time remaininig on a plan cycle once account is closed

Re: Cancel service and refund

hTideGnow — Sat, 19 Nov 2022 18:23:10 GMT

@Hi @Bacontaz you didn't port your number away?

make sure you login My Account and disable Pre-authorized payments so PM won't charge you again

and no, PM does not provide refund earlier charge

Re: Cancel service and refund

Bacontaz — Sat, 19 Nov 2022 18:24:13 GMT

Ok thank you how do I stop receiving messages on this thread

Re: Cancel service and refund

Dunkman — Sat, 19 Nov 2022 18:24:15 GMT

@Bacontaz

You can cancel your service by turning off autopay. Once your account is suspending more than 90 days, your account will e closed permanently. Or if you port your number out of PM, your account will be closed permanently,

Generally, there is no refunds with Public mobile. It is a prepaid service.