topic Re: The data plan increases in Get Support

The data plan increases

Abdulhamid1 — Sat, 19 Nov 2022 14:52:47 GMT

I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.

Re: The data plan increases

softech — Sat, 19 Nov 2022 14:55:09 GMT

@Abdulhamid1 did you reply YES to it. it will start on your next plan renewal

if your plan just renewed, please use Incognito mode to login My Account again and it should show

Re: The data plan increases

Abdulhamid1 — Sat, 19 Nov 2022 14:59:25 GMT

Yes I did accept the offer and it should renew at my renewal date. But it still doesn't.

Re: The data plan increases

Quigley — Sat, 19 Nov 2022 15:01:23 GMT

@Abdulhamid1 Try logging into your account using a browser in incognito mode and try again from a computer.

Your probably looking at old cached information

Re: The data plan increases

Dunkman — Sat, 19 Nov 2022 15:32:24 GMT

@Abdulhamid1

Several customer who responded yes to the text did not successfully switch plans. There has been a glitch in the system where new plans changes are not shown in your self service account, just the old "cached" version of the plan. As mentioned, try to login in via different means.

If your plan was not changed, you should contact customer service agent to change plans now. Another option is to select this promo plan to change at your next renewal.