topic 24 Hours and still no CS-Agent in Get Support

24 Hours and still no CS-Agent

cabot97 — Sat, 19 Nov 2022 15:32:20 GMT

You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any trouble porting out my number to another provider.

Re: 24 Hours and still no CS-Agent

Dunkman — Sat, 19 Nov 2022 15:36:43 GMT

@cabot97

I had a service request late last night and I got a response this morning. Check your private inbox (envelope in upper right corner). Did you submit a ticket or private message CSA agent?

Re: 24 Hours and still no CS-Agent

Yummy — Sat, 19 Nov 2022 15:52:52 GMT

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

PM does not have 24/7 support. I would expect some slow down over the weekend but they will get back to you. If it is longer than 24h, try sending another personal message (but do not overdo it).

Re: 24 Hours and still no CS-Agent

cabot97 — Sat, 19 Nov 2022 16:39:49 GMT

As of now, I have both a ticket and PM. Guess I'll see what happens next.

Re: 24 Hours and still no CS-Agent

hTideGnow — Sat, 19 Nov 2022 16:58:59 GMT

Hi @cabot97

if no reply for another 4 hours, message them again