topic Re: Call Failed in Get Support

Call Failed

Kacey913 — Sat, 19 Nov 2022 15:14:45 GMT

Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist

Re: Call Failed

Quigley — Sat, 19 Nov 2022 15:16:54 GMT

@Kacey913 If you're on the $15 plan, maybe your out of minutes. Login to your account and check.

Re: Call Failed

Outdoorsman — Sat, 19 Nov 2022 15:19:17 GMT

@Kacey913 hi does anything work? texting? what plan are you on? more info required

Re: Call Failed

HALIMACS — Sat, 19 Nov 2022 15:23:00 GMT

@Kacey913

Have you utilized this service to determine whether it is, indeed, blacklisted?

https://www.devicecheck.ca/check-status-device-canada/

If a device is blacklisted, you're only recourse is to deal with the company that added it to the blacklist, unless you bought it from a reputable source who's willing to exchange it for a different device.

Re: Call Failed

Yummy — Sat, 19 Nov 2022 15:54:21 GMT

Phone is either blacklisted or not. It has noting to do with mobile service provider.

Check it here:

https://www.devicecheck.ca/check-status-device-canada/

Re: Call Failed

Kacey913 — Sat, 19 Nov 2022 20:51:38 GMT

I have been with public since they first came out , I’m on the 25 dollar plan

Re: Call Failed

Kacey913 — Sat, 19 Nov 2022 20:55:01 GMT

I have checked with the link that you se