topic Re: Text messaging to a Canadian recipient issue in Get Support

Text messaging to a Canadian recipient issue

Jule1750 — Tue, 04 Jan 2022 19:51:04 GMT

I have encountered a few errors when trying to message some friends IN CANADA living near me. I get a text message saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time."
I even texted a friend who has a public mobile phone number and it still shows the same message. I saw other threads and they didn't really help, either. The funny thing is, they can still message me perfectly fine. I have a Oneplus One (unlocked), and this error doesn't happen to all phones that I'm trying to text.

Re: Text messaging to a Canadian recipient issue

Jule1750 — Sat, 16 Jul 2016 22:29:19 GMT

I also have realized all the people I'm trying to text has 1-(506)-230-****. Is it

Re: Text messaging to a Canadian recipient issue

Luddite — Sat, 16 Jul 2016 23:09:37 GMT

Yes, unfortunately similar situations are happening. It is almost always related to sending texts near a border. You will need the assistance of one of our moderators; @Shazia_K @Mary_M If you have no response by noon tomorrow let us know.

You will likely need to send some information by private message; your phone number and the numbers you are calling but DO NOT post that info here on the forum. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time during "Ontario business hours" tomorrow.

I'm sure it will be resolved tomorrow.

Hang in there.

Re: Text messaging to a Canadian recipient issue

Shazia_K — Sun, 17 Jul 2016 13:12:31 GMT

Hello @Jule1750,

I'm sorry to hear about your texting issue,

Can you kindly send me your Public Mobile phone number via private message?

If you are unsure about how sending me a private message or reading mine, see the above post by @Luddite

Thanks,

Shazia