topic Re: Missed the port-out request in Get Support

Missed the port-out request

LSBH — Sun, 20 Nov 2022 05:14:45 GMT

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I do this?

Thanks, LSB

Re: Missed the port-out request

dabr — Fri, 18 Nov 2022 23:06:03 GMT

@LSBH I'll private message you the Telus porting # to call and they will request your old provider to resubmit the transfer request text, so keep the old SIM in the phone until you've responded to the transfer text with a YES within 90 minutes.

Please check your message box top right.

Re: Missed the port-out request

Yummy — Fri, 18 Nov 2022 23:11:58 GMT

You can repeat request, talk to agent or call porting number provided.

Re: Missed the port-out request

Andrey64 — Sat, 19 Nov 2022 00:06:20 GMT

Hi dabr

Can you also message me this number - I have similar problem with old provider

Re: Missed the port-out request

dabr — Sat, 19 Nov 2022 00:10:12 GMT

@Andrey64 Number sent to your message box top right. Good luck!

Re: Missed the port-out request

carlosprados — Thu, 29 Jun 2023 04:29:27 GMT

Hi,

Can somebody send me the number to request the port out again? I missed it the first time. Thank you.

Re: Missed the port-out request

softech — Thu, 29 Jun 2023 04:49:40 GMT

@carlosprados

I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed