topic Re: Using old sim and porting while roaming in Get Support

Using old sim and porting while roaming

fdiddy — Fri, 18 Nov 2022 21:09:25 GMT

Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin.

Can I use my old sim?

Can I do the entire porting process from Virgin to public outside Canada?

Re: Using old sim and porting while roaming

hTideGnow — Fri, 18 Nov 2022 21:11:10 GMT

hi @fdiddy no, you need a new sim card. old sim cannot be reused

Re: Using old sim and porting while roaming

ShawnC13 — Fri, 18 Nov 2022 21:12:46 GMT

No you will be required to purchase a new sim. They can be bought either online or Telus/Koodo Corporate stores

Re: Using old sim and porting while roaming

CountyDownIeUk — Fri, 18 Nov 2022 21:45:37 GMT

Port from outside of Canada? Can you accept the ok to port message from Virgin where you are? If no..then you cannot port from outside of Canada. But if phone is in Canada and someone can answer it for you then...yes.

Re: Using old sim and porting while roaming

ZuckMark — Fri, 18 Nov 2022 22:23:30 GMT

Is not gonna work, because he won't be able to connect the PM service to a local Canadian cell-tower network. Easy, just a big NO!

Re: Using old sim and porting while roaming

hTideGnow — Fri, 18 Nov 2022 22:24:46 GMT

Hi @fdiddy and is your Virgin account active? You can call Virgin and ask if they can accept a verbal port authorization. If they are ok, now you need to find a way to get a sim card since you are not in Canada. someone need to get it for you