topic Re: Drop calls in Get Support

Drop calls

Cucumber999 — Tue, 04 Jan 2022 09:57:15 GMT

Hi Folks! Anyone experiencing drop calls. My phone is dropping calls

Re: Drop calls

Anonymous — Tue, 14 Dec 2021 19:33:06 GMT

@Cucumber999

can you do troubleshoot your device,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Re: Drop calls

BKNS27 — Tue, 14 Dec 2021 19:40:35 GMT

@Cucumber999

Did you check to see if you are within the Telus coverage?

PM coverage

Re: Drop calls

Anonymous — Tue, 14 Dec 2021 19:50:16 GMT

@Cucumber999

Check the status of service outages for your service Telus Service Status.

Re: Drop calls

hTideGnow — Tue, 14 Dec 2021 20:07:07 GMT

Hi @Cucumber999 , you have drop calls while you are on a call? You notice if it happen at any particular time, like always 1 minutes into the call? or Random?

What brand/model is your phone? A phone will not enough compatible bands could have caused the issue

Also, you have drop calls issue everywhere? or just some particular location?

You tried reboot the phone?

Re: Drop calls

pkaraa — Tue, 14 Dec 2021 21:33:01 GMT

Are you in good reception area (not in basement)

data on the device works?

Also you can try re-seating the SIM while re-booting the device.

Re: Drop calls

esjliv — Wed, 15 Dec 2021 01:22:26 GMT

@Cucumber999 wrote:
Hi Folks! Anyone experiencing drop calls. My phone is dropping calls

@Cucumber999 - can you try your SIM into another compatible phone to see if the issue persists?

If you are unable to do this, or if the problem still happens, try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily), and see if that improves your service.

Re: Drop calls

computergeek541 — Wed, 15 Dec 2021 02:08:46 GMT