topic Re: my line not working in Get Support

my line not working

Salirosas — Sat, 19 Nov 2022 00:50:38 GMT

I dont have an account and I cant verify why my line is not working

xxx-xxx-xxxx

Re: my line not working

Quigley — Fri, 18 Nov 2022 20:16:39 GMT

@Salirosas Call 611 from your mobile phone and see what it says about the status of your account. Make payment if you know your pin number and if you have a CC on file.

Re: my line not working

dabr — Fri, 18 Nov 2022 20:18:20 GMT

@Salirosas First use the down arrow top right of your post and edit/delete your tel. # as you're posting on an open public forum.

Regarding your phone not working, was today your renewal date? Perhaps autopy failed (occasionally does), then you can login to your self serve account using incognito or private mode and click Reactivate the account/or make a manual payment if you have a payment card registered.

If you've not activated your account yet, you need to submit a ticket to support by clicking this link: https://urlshortner.tiia.ai/XZxMjt

For making a payment purchase a voucher from SDM, London Drugs, 7/11 or Shell and adds the funds by dialing 611 on your phone.

Re: my line not working

BKNS27 — Sat, 19 Nov 2022 01:22:10 GMT

@Salirosas

If you actived your SIM then you have an account.

Make a payment to Active your account by purchasing a voucher from these locations and dial 611 to enter the voucher number.

The other option is to make payment from your CC.