topic Re: my 4g data is not working in Get Support

my 4g data is not working

Walt38 — Fri, 18 Nov 2022 18:54:23 GMT

It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.

Speed is still the same as previous 3G plan?

Re: my 4g data is not working

DDM69 — Fri, 18 Nov 2022 18:56:11 GMT

Have you switched your cellular setting to LTE?

Re: my 4g data is not working

will13am — Fri, 18 Nov 2022 18:57:30 GMT

@Walt38 , please access your self serve account using incognito mode on the browser to make sure that your plan change to a 4G speed plan has completed successfully. On your phone, check that you have 4G network as the preferred option.

Re: my 4g data is not working

Walt38 — Fri, 18 Nov 2022 19:04:02 GMT

Yes the new 4G plan was activated Nov.16.22 but 4G data not working

Re: my 4g data is not working

will13am — Fri, 18 Nov 2022 19:06:29 GMT

@Walt38 wrote:
Yes the new 4G plan was activated Nov.16.22 but 4G data not working

What kind of test speed are you getting? Speed tests can produce non repeatable and very different results each time.

Re: my 4g data is not working

softech — Fri, 18 Nov 2022 19:06:56 GMT

@Walt38 make sure on your device, the preferred network type is set to something eith LTE or 4G there

and reboot your phone once

try data speed test in different area and not just your home

(BTW, what speed you are getting??)

Re: my 4g data is not working

Walt38 — Fri, 18 Nov 2022 19:20:38 GMT

6 to 8 mbps. Is this 4G speed?

Re: my 4g data is not working

Walt38 — Fri, 18 Nov 2022 19:22:19 GMT

drops tp 4.3 mbps then 2.1 then 7.2 mbps