topic Re: Vouchers not loading in Get Support

Vouchers not loading

Jakeg — Fri, 18 Nov 2022 18:47:44 GMT

Hi there,

inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my account I can not send or receive calls or text messages

Re: Vouchers not loading

will13am — Fri, 18 Nov 2022 18:54:06 GMT

@Jakeg , where did you purchase these vouchers? Some vouchers are known to have a lag time before they work.

Re: Vouchers not loading

kaytus — Fri, 18 Nov 2022 19:04:59 GMT

@Jakeg sometimes it need take up to 48hrs to verify the vouchers.

Re: Vouchers not loading

benfatto — Fri, 18 Nov 2022 19:05:28 GMT

@Jakeg Login using incognito mode in case you're still seeing a cached version of your account.