topic Re: Data cut off in Get Support

Data cut off

blackymeowmeow — Fri, 18 Nov 2022 18:39:23 GMT

Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.

Re: Data cut off

dejavu89 — Fri, 18 Nov 2022 18:40:31 GMT

Please login to your public account through a laptop and in private/ incognito mode. If you still see the 50% remaining then reach out to chat support.

Re: Data cut off

Quigley — Fri, 18 Nov 2022 18:42:44 GMT

@blackymeowmeow

Did you login to your account using a different browser in incognito mode, so you can see the lastest and most accurate data information?

If you didn't, your probably looking at old cached information. Try again.

Re: Data cut off

BKNS27 — Fri, 18 Nov 2022 18:41:58 GMT

@blackymeowmeow

Refresh your browser by clicking on the circular arrow to get your current data usage.

Re: Data cut off

Quigley — Fri, 18 Nov 2022 18:44:57 GMT

I find that, that doesn't make a difference if you already logged in using incognito mode. Just my experience.

Re: Data cut off

benfatto — Fri, 18 Nov 2022 19:08:55 GMT

Are you using a data tracker on your phone that shuts off to prevent exceeding your plan? If not time for CSAs to check your account.

Click on: https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, or still have service, just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Data cut off

blackymeowmeow — Fri, 18 Nov 2022 19:22:24 GMT

Yeah I refresh it and it all seems accurate. Have gigabytes of bonus data and monthly data that I can't use

Re: Data cut off

blackymeowmeow — Fri, 18 Nov 2022 19:23:02 GMT

I put in a ticket yesterday, but haven't heard anything.

Re: Data cut off

blackymeowmeow — Fri, 18 Nov 2022 19:24:22 GMT

I always get page expired when I try log in. Super annoying. But if I do get through it shows I have lots of data left

Re: Data cut off

blackymeowmeow — Fri, 18 Nov 2022 19:39:47 GMT

Found out I used all my data one day. I bought some more. Will see if that works. Thanks.