topic Re: Data usage problem !!! in Get Support

Data usage problem !!!

Drav — Tue, 08 Nov 2022 19:46:44 GMT

I have a serious problem. My data shows I still have over 2gb left of data , but you sent me an email today saying 100%is all used up , now my data coverage doesn't work at all when away from wifi !!!! Very upset !!! Please correct this issue and allow me to use the data I still have left ASAP !!!

Re: Data usage problem !!!

JK8 — Tue, 08 Nov 2022 19:49:14 GMT

@Drav

Log into self service but clear your browser cache first and then go incognito/private mode. Click on the spinner icon to refresh the self service page. You will then see the correct amount of data left/used.

Re: Data usage problem !!!

DDM69 — Tue, 08 Nov 2022 20:11:17 GMT

You are posting to a public forum made up of all customers. This is a place to ask questions, not to complain. Submit a ticket to a moderator if you are having issues.

Re: Data usage problem !!!

EJ — Wed, 09 Nov 2022 04:37:30 GMT

I have same issue for my data!

Re: Data usage problem !!!

softech — Wed, 09 Nov 2022 04:38:50 GMT

@EJ

did you try to login with Incognito mode ? Always use Incognito mode so you can see the correct usage and info.

Re: Data usage problem !!!

Tapper22 — Wed, 09 Nov 2022 12:39:38 GMT

I would suggest to you to fill in a ticket ti address this situation. They are very helpful. As another member mentioned, this is a forum for discussion and sharing. Be patient and good luck.

Re: Data usage problem !!!

gpixel — Wed, 09 Nov 2022 21:27:45 GMT

the website doesn't automatically generate the correct usage. one needs to press the refresh buttons

Re: Data usage problem !!!

Drav — Wed, 16 Nov 2022 19:56:09 GMT

How do I do that ?!!!! What is incognito mode ??????? Please explain asap

Re: Data usage problem !!!

Drav — Wed, 16 Nov 2022 19:58:13 GMT

HOW DO I submit a ticket to a moderator , I deserve and want my $40 promo plan please

Re: Data usage problem !!!

dust2dust — Wed, 16 Nov 2022 20:02:26 GMT

Did you click on those little spinner refresh icons shown above?

You asked about seeing your data thinking you were out. What's this about a $40 plan?

Re: Data usage problem !!!

Drav — Fri, 18 Nov 2022 16:56:26 GMT

Please tell me HOW DO I DO THIS TASK INCOGNITO MODE ???? SOINNER ICON ???? EXPLAIN

Re: Data usage problem !!!

Drav — Fri, 18 Nov 2022 16:57:09 GMT

How do I submit a ticket to a moderator please !!!! Frustrated customer

Re: Data usage problem !!!

Drav — Fri, 18 Nov 2022 16:58:22 GMT

How ????? Not tech savvy and NO DIRECTIONS WERE EVER GIVEN TO BEGIN WITH AS A NEW CUSTOMER HOWE TO CHECK DATA , ITS LOOKS SIMPLE ON MY ACCOUNT USAGE BUT ITS NOT

Re: Data usage problem !!!

gpixel — Sat, 19 Nov 2022 02:22:50 GMT

@Drav

you don't need incognito mode. press the refresh buttons