topic Account won’t reactivate in Get Support

Account won’t reactivate

Cheney86 — Fri, 18 Nov 2022 16:31:32 GMT

Having trouble getting my account reactivated. Plan expired yesterday, made a pmnt today but all it will do is add money to my account. When I reactivate it says it was successful and may take 1/2 hour to go through but it’s been almost 6 hours and still nothing. Any ideas?

Re: Account won’t reactivate

BKNS27 — Fri, 18 Nov 2022 16:33:34 GMT

@Cheney86

Click on the refresh circular arrow to refresh the browser.

Re: Account won’t reactivate

will13am — Fri, 18 Nov 2022 16:35:17 GMT

@Cheney86 , have you rebooted your phone and is the service running properly. That is the most important thing. As for the self serve account, try viewing it using incognito mode on your browser to make sure you are not seeing a cached web page.

Re: Account won’t reactivate

Cheney86 — Fri, 18 Nov 2022 17:31:37 GMT

Phone has been restarted and the webpage has the correct dates for the next billing cycle and the account is showing active