topic Re: Data usage? in Get Support

Data usage?

acer3838 — Thu, 17 Nov 2022 23:05:18 GMT

Hi Admin,

I activated a new line on Nov 15 and today I log into my account and noticed my Data usage is 2.51GB but when I check the history log and it shows only 19.42 MB on Nov 15 and 8.47 MB on Nov 16. How can it be 2.51 GB of usage?

Thanks

Plan Usage

Current Plan Cycle: Nov 15, 2022 - Dec 15, 2022

Data Usage

15 GB at 4G Speed

2.51 GB used

12.49 GB left

Re: Data usage?

dejavu89 — Thu, 17 Nov 2022 23:09:09 GMT

Please clear cache and login again using incognito / private mode in your browser. Also some data is delayed in detailed usage. Maybe your phone is using the data for some background updation?

Re: Data usage?

Yummy — Thu, 17 Nov 2022 23:10:43 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data usage?

HALIMACS — Thu, 17 Nov 2022 23:34:04 GMT

@acer3838

A couple of things to check:

make certain data is not being used for updates, and set it such that no background processes run whilst data is enabled,
make sure any data-assist program isn't running - this is a system which switches weak wi-fi signals over to using cellular data so a user doesn't experience lag due to weak wi-fi connections

Re: Data usage?

Modah5 — Fri, 18 Nov 2022 15:45:33 GMT

hey! It could be background data from apps. Little advice, I keep my iPhone in Low Data Mode permanently, itll kill all the unncessary background data usage. Obviously somethings will have to be manually refreshed but it's saved me a ton of data over a month.

Re: Data usage?

acer3838 — Fri, 18 Nov 2022 17:58:01 GMT

Hi, I did turn off the background apps using data, it's just the Plan Usage from my account does not match up with the Usage History log, nowhere in the Usage History log showed I used 2.5GB of data.