topic Re: Requesting port out of Public Mobile did not receive SMS in Get Support

Requesting port out of Public Mobile did not receive SMS

dztraw — Fri, 18 Nov 2022 01:15:04 GMT

As the subject says. I am requesting a port out of a Public Mobile and didn’t receive the SMS to confirm the port.

Re: Requesting port out of Public Mobile did not receive SMS

HALIMACS — Fri, 18 Nov 2022 01:19:16 GMT

@dztraw

You'll need to ask your new provider to resend the port request.

Leave your PM SIM card in your device, and ensure the PM account is active.

Re: Requesting port out of Public Mobile did not receive SMS

dabr — Fri, 18 Nov 2022 01:20:11 GMT

@dztraw The carrier you are porting to needs to ask PM to resubmit the port transfer request text, so contact them and they will contact PM. You need to have an active PM account and keep PM SIM in your phone until you've responded with a YES to transfer text within 90 minutes.

Also are advised to disable autopay in self serve account before the transfer is complete as you will lose access or ask customer support to remove your payment card from account by submitting a ticket via chatbot here: https://www.publicmobile.ca/en/on/get-help

Re: Requesting port out of Public Mobile did not receive SMS

hTideGnow — Fri, 18 Nov 2022 01:30:07 GMT

@dztraw make sure your PM account is active and make sure you can receive regular sms from friends

Then call your new carrier and ask them to resubmit the port request

Re: Requesting port out of Public Mobile did not receive SMS

testpilot — Fri, 18 Nov 2022 05:19:42 GMT

Be triple sure your Public Mobile SIM is working. Once you send the text your old SIM stops working immediately. I failed to make this check and am now paying the price of having no service from my old provider, and no Public Mobile account to submit a ticket with. You don't want to be in limbo.

Re: Requesting port out of Public Mobile did not receive SMS

softech — Fri, 18 Nov 2022 05:31:19 GMT

@testpilot

want to explain your situation more? we can try to help

Are you porting in? what you meant by you have no PM account to submit a ticket?

You can still submit a ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Requesting port out of Public Mobile did not receive SMS

testpilot — Fri, 18 Nov 2022 05:38:40 GMT

I replied "yes" to the SMS asking if I wanted to port out while I was activating a new SIM. The Public Mobile website hung shortly after, during the payment step. Unfortunately that leaves me unable to log in or create a PM account, no phone number for 2FA or anything else, and no PM phone number in order to submit a ticket. Also, the SIM stopped working immediately after 1 welcome text from PM.

Re: Requesting port out of Public Mobile did not receive SMS

softech — Sat, 19 Nov 2022 20:02:51 GMT

@testpilot I am still loss if you are porting in or out if PM

But you talk about Welcome text from PM, I would assume you are activating a new PM account and porting in???

did you check if PM charged your credit card??

since your PM sim card is not wven working, there is no port to call porting team on the phone. Please message PM support and ask them to confirm if your account was activated properly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there