topic Re: Exceeded max login attempts. in Get Support

Exceeded max login attempts.

Yassined — Fri, 18 Nov 2022 01:21:32 GMT

I have reset my password but when i tried to connect it says :

Exceeded max login attempts.

Plz to help

Re: Exceeded max login attempts.

HALIMACS — Fri, 18 Nov 2022 01:23:18 GMT

Before trying again, @Yassined , ~~wait 30 minutes~~, clear cache and cookies, open and incognito tab, then try again.

( EDIT: no waiting req'd - was thinking of old c/c update processes... 😉 , thanks @computergeek541 )

Re: Exceeded max login attempts.

computergeek541 — Fri, 18 Nov 2022 01:21:02 GMT

@HALIMACS wrote:
Before trying again, @Yassined , wait 30 minutes, clear cache and cookies, open and incognito tab, then try again.

Waiting isn't required. Clearing the cache and cookies and logging in again using a new browsing session will work immediately.

Re: Exceeded max login attempts.

Yassined — Fri, 18 Nov 2022 01:46:25 GMT

I tried but this time it didn’t accept my new password. I don’t know if my account is blocked

Re: Exceeded max login attempts.

HALIMACS — Fri, 18 Nov 2022 01:48:46 GMT

Contact the CSA's for password assistance, @Yassined

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.