topic Password reset in Get Support

Password reset

Ehoganmw — Fri, 18 Nov 2022 00:14:44 GMT

Trying to reset my password, but won't wok. Keeps telling me an error has occurred. Tried different browsers. What can do?

dejavu89 — Thu, 17 Nov 2022 21:54:16 GMT

Use incognito mode in Chrome Browser! It shall work hopefully

dabr — Thu, 17 Nov 2022 21:55:05 GMT

@Ehoganmw Have you tried incognito/private mode too?

If you're unable to reset it yourself, then submit a ticket or send a private message to support. Here's couple of links, try chatbot first.

hTideGnow — Thu, 17 Nov 2022 21:57:13 GMT

try clear cache first, then restart browser

or try Incognito mode ot Private mode

if still not work, open ticket with CS Agent

at : https://publicmobile.ca/chatbot. then type: "Forgot log in information", then follow the prompt

if you cannot get through chatbot to open ticket, message them here instead: