topic Re: Data really slow in Get Support

Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:04:51 GMT

My LTE data is registering on fast.com at 1.3Mbps. That is not ok. I need it to be fast like I paid for. How can we correct this?

Re: Data really slow

dejavu89 — Thu, 17 Nov 2022 21:06:45 GMT

Just for diagnostic purpose, can you try your sim in a different phone (if possible?)

Edit: How are you checking your speed? Speedtest by Ookla is the most reliable IMO.

Re: Data really slow

dabr — Thu, 17 Nov 2022 21:06:56 GMT

@Fashionmayhem Did you do a recent plan change to one of the 4G plans from a 3G one? If so, then it can take upto 48 hours for the speed change to take effect.

Re: Data really slow

Quigley — Thu, 17 Nov 2022 21:27:10 GMT

@Fashionmayhem

Your speed is going to depend on the amount of traffic going on during that time or time of day.

So it's going to vary and jump around a lot during the day. Your not being ripped off.

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:34:01 GMT

I don’t have another phone to try. Also my friend with Public has the same issues. On Ookla it says 3Mbps. Still very low. Thanks!

Re: Data really slow

Quigley — Thu, 17 Nov 2022 21:34:11 GMT

@dejavu89 I find that the Google speed test to be reliable too and uses up a lot less of your data in the process. Give it a try.

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:34:12 GMT

I have not. Thanks!

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:35:17 GMT

Sure but I can’t even use some apps and I couldn’t download load a menu to use at a restaurant. My friend with Public Mobile with me also couldn’t and our friends with other providers all could no problem.

Re: Data really slow

softech — Thu, 17 Nov 2022 21:35:59 GMT

@Fashionmayhem when did you make the plan change? It can take as many as 48 hours for the need speed to come

And try the speed test at a different area

also, make sure your preferred network is set at LTE or 4G

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:37:34 GMT

It says 1.96Mbps

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:38:50 GMT

I have not switched plans and I’ve chronically had this issue. I’ve tested on multiple speed tests in multiple locations. Highest was 3Mbps.

Re: Data really slow

dejavu89 — Thu, 17 Nov 2022 21:38:58 GMT

Thank you, will give it a shot

Re: Data really slow

Quigley — Thu, 17 Nov 2022 21:44:42 GMT

@Fashionmayhem Sorry but all you can do is try your phone in another location and hope it gets better. Also the type of phone you use makes a big big big difference.

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 21:51:49 GMT

There are lots of times I can’t move to get better reception. My phone is an iPhone XS Max and my friend who is having the same problem has an iPhone 13 Pro.

Re: Data really slow

softech — Thu, 17 Nov 2022 22:01:21 GMT

@Fashionmayhem you didn't switch plan? so which plan you are on??

If you are on one of those older plans, then you have 3G speed plan. Getting as much as 3Mbps is correct. 3G speed plan can only go up to 3Mbps and could be slower at different area.

If you need higher speed, maybe check those 4G speed plans

Re: Data really slow

Fashionmayhem — Thu, 17 Nov 2022 22:14:21 GMT

How old of a plan do you mean? When I’m not on wifi my phone mostly says LTE up by the bars, sometimes it switches and says 3G. So I must have LTE?

Re: Data really slow

sheytoon — Fri, 18 Nov 2022 11:14:49 GMT

@Fashionmayhem PM has caused a lot of confusion with their marketing. All of PM's plans, whether "3G" or "4G", can access the LTE network. The main difference is "3G" plans are throttled to 3 Mbps, while "4G" plans are throttled to a much higher speed like 100 Mbps.