topic Re: Tickets in Get Support

Tickets

tpassafiume — Thu, 17 Nov 2022 21:07:02 GMT

Hi! I have put in a few tickets, because Public has charged me twice when I signed up. But no one seems to be answering my tickets. Is there another way to get thru to someone?

thanks

Re: Tickets

dabr — Thu, 17 Nov 2022 21:08:58 GMT

@tpassafiume How long ago did you submit a ticket? The response can take anywhere from 1+ hours depending on the number of tickets ahead of you.

Re: Tickets

hTideGnow — Thu, 17 Nov 2022 21:15:36 GMT

Hi @tpassafiume PM usually handle this without push back. Make sure you check your Community Inbox for their reply

And message them again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Tickets

Quigley — Thu, 17 Nov 2022 21:15:59 GMT

@tpassafiume

Yes, the other way to reach them is send a private message to CS_Agent

Then tell them what your problem is.

But the ticket way was a good way too!

Re: Tickets

JL9 — Thu, 17 Nov 2022 21:31:12 GMT

@tpassafiume

this is the best way, they answer real quick during regular business hours. Just click on the envelope in the upper right and private message CS_Agent, They will ask some verification questions and then you can discuss this issue with them and they can resolve it for you. Best course of action may be to leave the second payment in your available balance. That will cover your next renewal and your card won't be charged again until the New Year.

Re: Tickets

CountyDownIeUk — Fri, 18 Nov 2022 01:27:47 GMT

@tpassafiume

1. Do you have service?

2. In your My Account.....do you see the double charge in your $ transactions?

3. Do you have a balance? Is it the duplicate amount less taxes? If yes, leave it and your next payment comes from balance first.