topic Incorrect Data Usage Calculation in Get Support

Incorrect Data Usage Calculation

sunny21 — Thu, 17 Nov 2022 20:56:59 GMT

I have noticed for past few months that my mobile data bucket gets used too quickly. So I checked the usage on my account and the usage it shows on the main page don't match the detailed data usage.

while the detailed data shows:

Just around 390MB !!

Please help.

Re: Incorrect Data Usage Calculation

dabr — Thu, 17 Nov 2022 20:58:41 GMT

@sunny21 Login to your account using incognito/private mode or another browser. There are lots of caching issues with PM's self serve site for the last few months.

Re: Incorrect Data Usage Calculation

hTideGnow — Thu, 17 Nov 2022 21:00:06 GMT

Hi @sunny21 the usage history page could be 12 hours later while the main page is always more updated

But one thing, clear cache and relaunch browser to check

Or use Private Mode or Incognito mode to check

Re: Incorrect Data Usage Calculation

CMPOON — Tue, 29 Nov 2022 15:01:59 GMT

Hi,

I have joined Public Mobile just two months, I don't know why my data usage count is inaccurate sometimes.

Re: Incorrect Data Usage Calculation

computergeek541 — Tue, 29 Nov 2022 15:25:41 GMT

@CMPOON

Please see the possible explanation provided earlier in the message thread.