topic Re: Provision 14 unable to add on data in Get Support

Provision 14 unable to add on data

khsu85 — Tue, 04 Jan 2022 19:50:54 GMT

I am trying to add data add on to my plan but i keeps on getting an error message on provision 14 or something. I read somewhere mod help is required. Please help. Thanks

Re: Provision 14 unable to add on data

will13am — Wed, 01 Nov 2017 00:51:55 GMT

Give it another try using a different browser. Chrome works quite well and especially in incognito mode. If you are still having issues, private message the moderator team right away. End of day is near. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Provision 14 unable to add on data

NDesai — Wed, 01 Nov 2017 00:58:52 GMT

@khsu85 Dial 611 from your phone and you will be able to purchase the add-on from the automated system. You will need to provide your PIN number for verification.

Re: Provision 14 unable to add on data

khsu85 — Wed, 01 Nov 2017 01:20:58 GMT

Thanks!

Re: Provision 14 unable to add on data

will13am — Wed, 01 Nov 2017 02:00:26 GMT

@NDesai wrote:
@khsu85 Dial 611 from your phone and you will be able to purchase the add-on from the automated system. You will need to provide your PIN number for verification.

@NDesai, do you know the cause of this error that requires the use of 611 workaround? I just tried making a purchase in one of the numerous accounts that I manage and the "ValidateAndUpdateOptions/Provisioning_14" error came up. Addon purchases worked previously on the account. What's changed?

Re: Provision 14 unable to add on data

NDesai — Wed, 01 Nov 2017 02:08:18 GMT

@will13amwrote:
@NDesai wrote:
@khsu85 Dial 611 from your phone and you will be able to purchase the add-on from the automated system. You will need to provide your PIN number for verification.
@NDesai, do you know the cause of this error that requires the use of 611 workaround? I just tried making a purchase in one of the numerous accounts that I manage and the "ValidateAndUpdateOptions/Provisioning_14" error came up. Addon purchases worked previously on the account. What's changed?

All i know is that some recent issues in the backend caused that error. I guess 611 system works a bit differently. I reached out to the team, and they acknowledged that they are working on it, and there is no ETA when it will be fixed

Re: Provision 14 unable to add on data

will13am — Wed, 01 Nov 2017 02:25:51 GMT

@NDesai wrote:
@will13amwrote:
@NDesai wrote:
@khsu85 Dial 611 from your phone and you will be able to purchase the add-on from the automated system. You will need to provide your PIN number for verification.
@NDesai, do you know the cause of this error that requires the use of 611 workaround? I just tried making a purchase in one of the numerous accounts that I manage and the "ValidateAndUpdateOptions/Provisioning_14" error came up. Addon purchases worked previously on the account. What's changed?
All i know is that some recent issues in the backend caused that error. I guess 611 system works a bit differently. I reached out to the team, and they acknowledged that they are working on it, and there is no ETA when it will be fixed

@NDesai, I hope no ETA does not mean that it becomes a permanent feature. The self serve portal is fast becoming unusable as there appears to be no appetite to address existing major issues and new problems are added to the list from time to time. Anyway, I am going the moderator route to complete the addon purchase as it would give them the chance to reset the account or whatever to hopefully make addon purchases work like before.

Re: Provision 14 unable to add on data

NDesai — Wed, 01 Nov 2017 02:34:17 GMT

@will13amwrote:
@NDesai, I hope no ETA does not mean that it becomes a permanent feature. The self serve portal is fast becoming unusable as there appears to be no appetite to address existing major issues and new problems are added to the list from time to time. Anyway, I am going the moderator route to complete the addon purchase as it would give them the chance to reset the account or whatever to hopefully make addon purchases work like before.

I can pretty much guarantee you that it will be fixed because this bug also affects all prepaid customers on koodo. And as you said, what would be the point of online only service?

I am hoping to hear back soon from them. It just can't be left of like this.

Re: Provision 14 unable to add on data

will13am — Wed, 01 Nov 2017 03:41:43 GMT

@NDesai wrote:
@will13amwrote:
@NDesai, I hope no ETA does not mean that it becomes a permanent feature. The self serve portal is fast becoming unusable as there appears to be no appetite to address existing major issues and new problems are added to the list from time to time. Anyway, I am going the moderator route to complete the addon purchase as it would give them the chance to reset the account or whatever to hopefully make addon purchases work like before.
I can pretty much guarantee you that it will be fixed because this bug also affects all prepaid customers on koodo. And as you said, what would be the point of online only service?
I am hoping to hear back soon from them. It just can't be left of like this.

I have never been a Koodo prepaid customer. Do we actually share identical platforms with Koodo prepaid customers? Do they deal with all the bugs we have in our self serve portal?

Re: Provision 14 unable to add on data

MoreYummy — Wed, 01 Nov 2017 04:48:06 GMT

There are plenty of bugs in public mobile system, its a norm now. However it should work most of the time.