topic Re: Lost phone in Get Support

Lost phone

Lost2 — Thu, 17 Nov 2022 19:40:34 GMT

Lost phone. Account is Suspended. Bought new phone and Sim. When I try to Resume Service and activate new sim it does not save changes

Re: Lost phone

hTideGnow — Thu, 17 Nov 2022 19:42:23 GMT

HI @Lost2

You need to first resume the service

Then wait 2 mins, login to My Account again, click Change sim card and then enter the new sim card number to complete the process

Re: Lost phone

walker1 — Thu, 17 Nov 2022 19:42:44 GMT

@Lost2

Try logging into your account using a different browser in incognito mode first.Then try again what you want to do.

Re: Lost phone

walker1 — Thu, 17 Nov 2022 19:47:19 GMT

@Lost2

Actually you don't want to activate that new sim card. You want to do a sim card swap. Sorry, didn't notice that you were suspended. So yup, you'll have to get your plan and account active again, first.

Re: Lost phone

Lost2 — Thu, 17 Nov 2022 19:46:05 GMT

How do I do that, thanks

Re: Lost phone

softech — Thu, 17 Nov 2022 19:48:53 GMT

@Lost2 make sure you resume your service first

Once that is resume, you can then click Change Sim card from the Quick Link menu on top right. Then you can enter your new sim card number and click Save Change. Reboot your phone and it should connect shortly

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Lost phone

walker1 — Thu, 17 Nov 2022 19:57:43 GMT

@Lost2

How do you do what?

Make your plan and service active or do a sim card swap? Which one?

Re: Lost phone

BKNS27 — Thu, 17 Nov 2022 20:06:11 GMT

@Lost2

Did you enabled Lost/stolen Phone?

If you did, disable it and click on Change SIM Card.

Re: Lost phone

Lost2 — Thu, 17 Nov 2022 20:58:13 GMT

I Resumed Service, but Change Sim card does not save changes

Re: Lost phone

dabr — Thu, 17 Nov 2022 21:02:56 GMT

@Lost2 You need to login using incognito/private mode or another browser when using self serve account.

Re: Lost phone

Lost2 — Thu, 17 Nov 2022 22:23:30 GMT

Contacted CSA, all resolved.