topic Re: Data not renewing in Get Support

Data not renewing

Ttbrowne — Thu, 17 Nov 2022 19:33:55 GMT

My plan was supposed to renew today and I had chosen to renew at a new plan (the 15 G for $40). My account says I paid, my credit card shows the charge too. But my plan is still 5 G and my data hasn't renewed. Normally I get a text at 1:35 each time the payment goes through but that was over 2 hours ago and I haven't received that either. Anyone else have a similar issue?

Re: Data not renewing

hTideGnow — Thu, 17 Nov 2022 19:37:00 GMT

HI @Ttbrowne it is PM My Account problem. You are reading a cached page

Please clear cache, close and relaunch browser and login again. Then you should see the new plan with new data quota

You can also use Private browser or Incognito browser mode

Re: Data not renewing

Ttbrowne — Thu, 17 Nov 2022 19:44:25 GMT

Thanks so much - it worked! So annoying that it was so simple and I've been checking back all day lol